Golden Boy Coaches sees clear route to CPC following NVQ Level 2 certification with M2 Training

The Challenge: Hertfordshire County Council now encourages all its transport providers to train their drivers to NVQ Level 2. Golden Boy Coaches is a successful family business, with over 30 years experience offering a high quality coach service across Hertfordshire, London and Essex and a major provider to HCC. Mindful of the forthcoming CPC training requirement, and having already provided a full training day to his drivers, MD Terry McIntire was at first reluctant to put his drivers forward for an NVQ. Terry met with M2 Training’s MD Richard Henson at a meeting at Hertfordshire County Council facilitated by Integrated Transport Manager for HCC, John Sykes.

M2 Training was keen to show Terry the benefits of Train to Gain and the unique way in which it could be delivered to his staff at no cost to himself. Richard Henson was able to assure Terry that M2 Training’s programme would be stimulating to his staff and not cover material in the upcoming CPC training.

The Solution: It was agreed that M2 Training would first deliver two full-day induction courses held in-house at Golden Boy’s own training facilities. Terry explains the benefits of this arrangement given the nature of their working day:

‘Keeping it on-site made the logistics of freeing up enough drivers each day a viable proposition, whilst still allowing us to cover our work commitments,’

M2 Training was flexible in fitting the induction days into quieter periods such as school holidays. Following this, there was a period of approximately six to eight weeks where an appointed assessor from M2 Training ‘lived in’ at the Golden Boy depot to carry out observations and assessments on drivers’ daily duties. Terry was pleased to see that this fell into a workable pattern with their assessor liaising personally with the company’s transport manager to ensure he was able to spend time with each driver.